Please join us for our February monthly Big Country SHRM meeting at Abilene Country Club from 11:45 AM to 1:00 PM.
Topic: 9 Hot Buttons
Conflict in the workplace is normal. It is not the result of leadership failure or poor workplace culture. However, the costs for avoiding and mishandling conflict are extremely high (e.g., employee turnover, halted projects, loss of innovation, or legal action). The first step in managing conflict well is understanding how it starts. Based on key research in the field of conflict management, this presentation provides you with the nine most common situations that provoke conflict in the workplace followed by best practices for de-escalation.
Speakers: Lori Anne Shaw
Lori Anne Shaw has served at Duncum Center Solutions at Abilene Christian University (ACU) since 2007. As executive director, she provides strategy and partnership for the ACU’s continuing education, professional development, and corporate learning programs. Lori Anne is also the organization’s lead trainer with experience providing training and leadership retreats around the U.S. for Fortune 500 companies, small non-profits, and across the globe in Kenya and Rwanda. Previously, Lori Anne served as a mediator specializing in workplace disputes and as Director of Training and Development for the Duncum Center.